Shipping Policy

* Due to COVID19 delivery times may take longer than the estimates below. White Glove Delivery Service may be unavailable in your area.

Shipping Options:

FREE STANDARD SHIPPING (10-15 business days*) - Upon placement of the order, the product should ship out within 5 business days. Delivery will take place approximately 10 to 15 business days after the order has been received. Some products require a signature and some do not, it will depend on the price of the product. If the delivery driver does not feel comfortable leaving the package outside the home, they will keep it at a pickup location and leave you a note or attempt re-delivery at a later date. 

EXPEDITED SHIPPING (5-10 business days*) - Upon Placement of the order the product will be scheduled to ship out as soon as possible (1-5 business days). We will then ship the item via UPS 3 Day Priority with the aim for it to arrive before 10 business days since the order was placed. 

FLOOR CLOCKS AND DISPLAY/CURIO CABINETS ONLY:

FREE THRESHOLD DELIVERY (10-15 business days*) - Available for floor clocks and curio/display cabinets. This method entails delivery to the front door of the delivery address but no further. A delivery appointment and signature will still be required.

FREE WHITE GLOVE DELIVERY SERVICE (10-15 business days*) All Floor Clocks and Display Cabinets can ship with this service at no added cost! By selecting this service, the delivery persons carry the heavy product into your home and directly to the room of your choice where you would like the product to be set. They will then completely unpack the clock or cabinet and dispose of any unwanted packaging or debris. All the heavy lifting is done for you at no extra cost!

If White Glove Delivery is unavailable in your area due to COVID19 and you chose that option at checkout we will notify you before moving forward with the delivery and downgrade your order to Threshold Delivery.

To learn more about this service click here!

If you require express shipping please give us a call at: +1 866-679-0785

Order Shipment:

All products are shipped directly from the manufacturer. As a result, shipment times may vary. 

If your order is in stock and we process the charges to your payment method, it will ship within five business days from the date of your order.  We will send you a shipping notification within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive shipping information from us within six business days of your order, please follow up with us at Info@Grandfathertimeclocks.com or give us a call. 

Order Tracking

Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website on the delivery carrier. If you have a registered grandfathertimeclocks.com account, you can always login and see the status of the order. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it on the document when signing for delivery and then refuse the delivery. If your item(s) do arrive damaged, please send photos to Info@Grandfathertimeclocks.com, and we will process a return/refund on your behalf. If we are notified of damages more than 2 days after delivery, returns and exchanges/refunds may be unavailable. 

Returns/Refunds:

In the rare occurrence that the the product arrives damaged or has an obvious manufacturer defect simply take some images of the damages/defects and email us at Info@grandfathertimeclocks.com as soon as possible. If we are not notified of these damages immediately returns/exchanges/refunds may be unavailable. For smaller items we will send a return package slip by mail and all you have to do is attach the slip to the original box and reship the product back to the manufacturer. For larger items such as floor clocks and cabinets we will schedule pickup and return shipping on your behalf. Once we receive the product we will ship a replacement to you at no cost. 

For orders where the product arrives in good condition but you would prefer to exchange it for another product, you will be responsible for the return shipping back to the manufacturer and the shipping costs of the new product. 

For orders where the product arrives in good condition but you would prefer to return it and get a refund, you will be responsible for return shipping.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Express shipping costs are non-refundable.

Free gift bundles are non-refundable. 

Cancelling An Order

Once the order is placed with us, we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by a customer (7 days a week). Once this step has been completed, www.grandfathertimeclocks.com and the customer become financially obligated to purchase the ordered merchandise from the manufacturer. All order cancellations are subject to a 25% cancellation fee. No exceptions. If your order has shipped it cannot be cancelled, but it can be returned under our Standard Return Policy. To cancel an order, please call our helpful customer service experts using the number at the top of the page! Since time is of the essence, it would be best if you called us rather than send us an email. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement. 

Payment Methods

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards - We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. 

Alternative Methods - We accept payment via PayPal, Google Pay, Apple Pay, and Shopify Pay. All payment information is secure due to our server encryption, which will safeguard all submitted information. 

Sales Tax

Items sold and shipped to destinations in the United States are tax-free!

Items sold in Canada will be charged the required state/federal tax rates.

Items sold outside of North America will not be charged taxes.

Receipts

We ship the majority of our products directly from the manufacturer to your doorstep. This saves us warehousing costs; savings which we can pass onto you! However, this means that your product will typically arrive without an invoice or packaging receipt. Thus, the order confirmation you receive from us via email serves as your official receipt. You will see the order number along the top. If you have lost your receipt or it never arrived, simply contact our customer service team and we will be happy to send you another one. 

Back-Ordered Items

Occasionally due to popularity of an item, a product is placed on back-order until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts. 

Product Photos

Please note that all images of products displayed on this website may differ in color due to differences in the resolution of computer monitors and we cannot guarantee that the finish will be exactly as pictured. We always work with our partnering clock manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.