Shipping Policy

* Due to COVID19 delivery times may take longer than the estimates below. White Glove Delivery Service may be unavailable in your area.

Shipping Options:

FREE STANDARD SHIPPING (10-15 business days*) - Upon placement of the order, the product should ship out within 5 business days. Delivery will take place approximately 10 to 15 business days after the order has been received. Some products require a signature and some do not, it will depend on the price of the product. If the delivery driver does not feel comfortable leaving the package outside the home, they will keep it at a pickup location and leave you a note or attempt re-delivery at a later date. 

EXPEDITED SHIPPING (5-10 business days*) - Upon Placement of the order the product will be scheduled to ship out as soon as possible (1-5 business days). We will then ship the item via UPS 3 Day Priority with the aim for it to arrive before 10 business days since the order was placed. 

FLOOR CLOCKS AND DISPLAY/CURIO CABINETS ONLY:

FREE THRESHOLD DELIVERY (10-15 business days*) - Available for floor clocks and curio/display cabinets. This method entails delivery to the front door of the delivery address but no further. A delivery appointment and signature will still be required.

FREE WHITE GLOVE DELIVERY SERVICE (10-15 business days*) All Floor Clocks and Display Cabinets can ship with this service at no added cost! By selecting this service, the delivery persons carry the heavy product into your home and directly to the room of your choice where you would like the product to be set. They will then completely unpack the clock or cabinet and dispose of any unwanted packaging or debris. All the heavy lifting is done for you at no extra cost!

If White Glove Delivery is unavailable in your area due to COVID19 and you chose that option at checkout we will notify you before moving forward with the delivery and downgrade your order to Threshold Delivery.

To learn more about this service click here!

If you require express shipping please email us at Info@grandfathertimeclocks.com

Order Shipment:

All products are shipped directly from the manufacturer. As a result, shipment times may vary. 

If your order is in stock and we process the charges to your payment method, it will ship within five business days from the date of your order.  We will send you a shipping notification within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive shipping information from us within six business days of your order, please follow up with us at Info@Grandfathertimeclocks.com.

Order Tracking

Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website on the delivery carrier. If you have a registered grandfathertimeclocks.com account, you can always login and see the status of the order. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it on the document when signing for delivery and then refuse the delivery. If your item(s) do arrive damaged, please send photos to Info@Grandfathertimeclocks.com, and we will process a return/refund on your behalf. If we are notified of damages more than 2 days after delivery, returns and exchanges/refunds may be unavailable.