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Ordering from Grandfather Time Clocks
We strive to make the ordering process as easy as possible for our customers. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful Customer Service Experts. Our Customer Service Experts are trained in the clock making industry and are willing to go the extra mile to help you with product selection, shipping, or any other questions you may have. Our Customer Service professionals are not paid on commission so you can rest assured you will not be pressured or hassled. We refuse to outsource our customer's calls to a call center, We want to be the point of contact so we can give you the expert service you deserve. We are here to help! We do reserve the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.
We ship the majority of our products directly from the manufacturer to your doorstep. This saves us warehousing costs, savings which we can pass onto you! However, this means that your product will typically arrive without an invoice or packaging receipt. Thus, the order confirmation you receive from us via email serves as your official receipt. You will see the order number along the top. If you have lost your receipt or it never arrived, simply contact our customer service team and we will be happy to send you another one.
Cancelling An Order
Once the order is placed with us, we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by a customer (7 days a week). Once this step has been completed, www.grandfathertimeclocks and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. All order cancellations are subject to a 25% cancellation fee. No exceptions. If your order has shipped it cannot be cancelled, but it can be returned under our Standard Return Policy. To cancel an order, please call our helpful customer service experts using the number at the top of the page! Since time is of the essence, it would be best if you called us rather than send us an email. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement.
We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.
Credit Cards - We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Alternative Methods - We accept payment via PayPal, Google Pay, Apple Pay, and Shopify Pay. All payment information is secure due to our server encryption, which will safeguard all submitted information.
Items sold and shipped to destinations in the United States are tax-free!
Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website on the delivery carrier. If you have a registered grandfathertimeclocks.com account, you can always login and see the status of the order. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.
Occasionally due to popularity of an item, a product is placed on back-order until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts.
Please note that all images of products displayed on this website may differ in color due to differences in the resolution of computer monitors and we cannot guarantee that the finish will be exactly as pictured. We always work with our partnering clock manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.