Shipping and Returns

* Due to COVID19 delivery times may take longer than the estimates below. White Glove Delivery Service may be unavailable in your area.

Shipping Options:

FREE STANDARD SHIPPING (10-15 business days*) - Upon placement of the order, the product should ship out within 5 business days. Delivery will take place approximately 10 to 15 business days after the order has been received. Some products require a signature and some do not, it will depend on the price of the product. If the delivery driver does not feel comfortable leaving the package outside the home, they will keep it at a pickup location and leave you a note or attempt re-delivery at a later date. 

EXPEDITED SHIPPING (5-10 business days*) - Upon Placement of the order the product will be scheduled to ship out as soon as possible (1-5 business days). We will then ship the item via UPS 3 Day Priority with the aim for it to arrive before 10 business days since the order was placed. 

FLOOR CLOCKS AND DISPLAY/CURIO CABINETS ONLY:

FREE THRESHOLD DELIVERY (10-15 business days*) - Available for floor clocks and curio/display cabinets. This method entails delivery to the front door of the delivery address but no further. A delivery appointment and signature will still be required.

FREE WHITE GLOVE DELIVERY SERVICE (10-15 business days*) All Floor Clocks and Display Cabinets can ship with this service at no added cost! By selecting this service, the delivery persons carry the heavy product into your home and directly to the room of your choice where you would like the product to be set. They will then completely unpack the clock or cabinet and dispose of any unwanted packaging or debris. All the heavy lifting is done for you at no extra cost!

If White Glove Delivery is unavailable in your area due to COVID19 and you chose that option at checkout we will notify you before moving forward with the delivery and downgrade your order to Threshold Delivery.

To learn more about this service click here!

If you require express shipping please email us at Info@grandfathertimeclocks.com

Order Shipment:

All products are shipped directly from the manufacturer. As a result, shipment times may vary. 

If your order is in stock and we process the charges to your payment method, it will ship within five business days from the date of your order.  We will send you a shipping notification within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive shipping information from us within six business days of your order, please follow up with us at Info@Grandfathertimeclocks.com or send us a message using the blue button below.

Order Tracking

Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website on the delivery carrier. If you have a registered grandfathertimeclocks.com account, you can always login and see the status of the order. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it on the document when signing for delivery and then refuse the delivery. If your item(s) do arrive damaged, please send photos to Info@Grandfathertimeclocks.com, and we will process a return/refund on your behalf. If we are notified of damages more than 2 days after delivery, returns and exchanges/refunds may be unavailable. 

Returns/Refunds:

Cancellation Of An Order

Once the order is placed with us, we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by a customer (7 days a week). Once this step has been completed, www.grandfathertimeclocks.com and the customer become financially obligated to purchase the ordered merchandise from the manufacturer. All order cancellations are subject to a 10% cancellation fee. No exceptions. If your order has shipped it cannot be canceled. To cancel an order, please email our helpful customer service experts at Info@grandfathertimeclocks.com. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement. 

For items where the product arrives in good condition but you would prefer to exchange it for another product, you will be responsible for the return shipping back to the manufacturer, the shipping costs of the new product, and a 10% restocking fee on the original product.  

For orders where the product arrives in good condition but you would prefer to return it and get a refund, you will be responsible for return shipping and a 10% restocking fee.

Exchanges are unavailable for Floor Clocks and Curio Cabinets unless the original arrives damaged.

If any product arrives damaged and you originally prefer a replacement, once pickup for the replacement has been scheduled, www.grandfathertimeclocks.com and the customer become financially obligated to purchase the ordered merchandise from the manufacturer. As such cancellation cannot be completed at this point. 

If any product arrives damaged and you originally prefer a replacement, once shipment pickup for the replacement has been scheduled, www.grandfathertimeclocks.com and the customer become financially obligated to purchase the ordered merchandise from the manufacturer. As such, the cancellation cannot be completed at this point. But items other than floor clocks and curio cabinets can be returned under our standard policy where the customer must pay for the return shipping and a 10% restocking fee.

Express shipping costs are non-refundable.

Free gift bundles are non-refundable. If you received a nameplate and heirloom record document a $40 fee will be deducted from your refund. 

Exchanges (if applicable)
We reserve the right to only replace items if they are defective or damaged. If you would like to exchange it for the same item, send us an email to check your item's eligibility for exchange at Info@grandfathertimecloks.com. 

Return Shipping
Unless originally damaged due to delivery, you will be responsible for setting up and paying for your own shipping costs for returning your item. Shipping costs are non-refundable if you request a full refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or that it will be in the same condition you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@grandfathertimecloks.com.

Payment Methods

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards - We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. 

Alternative Methods - We accept payment via PayPal, Google Pay, Apple Pay, and Shopify Pay. All payment information is secure due to our server encryption, which will safeguard all submitted information. 

Sales Tax

Items sold and shipped to destinations in the United States are tax-free!

Items sold in Canada will be charged the required state/federal tax rates.

Items sold outside of North America will not be charged taxes.

Receipts

We ship the majority of our products directly from the manufacturer to your doorstep. This saves us warehousing costs; savings which we can pass onto you! However, this means that your product will typically arrive without an invoice or packaging receipt. Thus, the order confirmation you receive from us via email serves as your official receipt. You will see the order number along the top. If you have lost your receipt or it never arrived, simply contact our customer service team and we will be happy to send you another one. 

Back-Ordered Items

Occasionally due to popularity of an item, a product is placed on back-order until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts. 

Product Photos

Please note that all images of products displayed on this website may differ in color due to differences in the resolution of computer monitors and we cannot guarantee that the finish will be exactly as pictured. We always work with our partnering clock manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.