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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In the rare occurrence that the product arrives damaged or has an obvious manufacturer defect, simply take some images of the damages/defects and email us at Info@grandfathertimeclocks.com as soon as possible. If you do not notify us of the damages/defects within 2 business days of you receiving the item, returns/refunds/exchanges may be unavailable.
If the product was delivered via a White Glove or Threshold Delivery Service (Floor Clocks and Curio Cabinets) you must refuse delivery of the item and notify us immediately. If you do note refuse delivery of these items returns/refunds/exchanges may be unavailable.
For smaller items we will send a return package slip by mail and all you have to do is attach the slip to the original box and reship the product back to the manufacturer.
For larger items such as floor clocks and cabinets, if delivery was refused, the freight company will return the item, once the item is returned to us we will send a replacement for delivery at no extra cost.
Cancellation Of An Order
Once the order is placed with us, we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by a customer (7 days a week). Once this step has been completed, www.grandfathertimeclocks.com and the customer become financially obligated to purchase the ordered merchandise from the manufacturer. All order cancellations are subject to a 10% cancellation fee. No exceptions. If your order has shipped it cannot be cancelled. To cancel an order, please email our helpful customer service experts at Info@grandfathertimeclocks.com. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement.
Foritems where the product arrives in good condition but you would prefer to exchange it for another product, you will be responsible for the return shipping back to the manufacturer, the shipping costs of the new product, and a 10% restocking fee on the original product.
For orders where the product arrives in good condition but you would prefer to return it and get a refund, you will be responsible for return shipping and a 10% restocking fee.
Exchanges are unavailable for Floor Clocks and Curio Cabinets unless the original arrives damaged.
If any product arrives damaged and you originally prefer a replacement, once pickup for the replacement has been scheduled, www.grandfathertimeclocks.com and the customer become financially obligated to purchase the ordered merchandise from the manufacturer. As such cancellation cannot be completed at this point.
Express shipping costs are non-refundable.
Free gift bundles are non-refundable. If you received a nameplate and heirloom record document a $40 fee will be deducted from your refund.
Exchanges (if applicable) We reserve the right to only replace items if they are defective or damaged. If you would like to exchange it for the same item, send us an email to check your items eligibility for exchange at Info@grandfathertimecloks.com.
Return Shipping Unless originally damaged due to delivery, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if you request a full refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or that it will be in the same condition you received it.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-5 business days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Info@grandfathertimecloks.com.